Your Freshservice Experts

Who We Are

Zest is a team of Freshservice experts dedicated to ensuring businesses get the most out of their investment. We don't just implement—we transform. Whether you're setting up Freshservice for the first time, need a refresh, or require ongoing expertise, we're here to help.

Why Zest?

At Zest, we are not just another ITSM consultancy; we are Freshworks specialists who deeply understand Freshservice, its full potential, and how to maximize its impact for our customers. Zest is a Freshworks-focused practice with a deep understanding of Freshservice, its capabilities, and how to maximize its impact for customers. We specialize in helping businesses fully leverage Freshservice, ensuring it evolves with their needs and delivers long-term value. We focus on:

• Strategic Implementation – Aligning Freshservice with your business goals, ensuring smooth adoption and long-term success.

• Optimization & Transformation – We don’t just set up; we evolve your processes to drive efficiency and business value.

• Expertise on Demand – Whether it’s API integrations, automation, or best practices, we act as an extension of your team.

Our Background

We’ve been Freshservice customers ourselves, so we know the challenges and opportunities firsthand. Our team brings deep expertise across industries, from managed services and finance to healthcare and technology. With consultants based in the UK and US, we provide onshore expertise and localized support tailored to your needs.

Our Services

1. Implementation in the Round

Rolling out Freshservice is more than just enabling features—it’s about business transformation. We bring the experience and strategic insight to ensure your setup is optimized from day one, avoiding common pitfalls and maximizing efficiency.

2. Fresh 'n' Up: Reignite Your Freshservice

Maybe you've had Freshservice for a while, but things have gone stale. Your internal SME has moved on, or you simply don’t have the time to refine and evolve your system as your business grows. We help you:

• Assess and enhance your current setup.

• Optimize workflows, automations, and reporting.

• Train your team to get the most out of Freshservice.

3. Expertise as a Service

Freshservice is powerful, but sometimes you need an expert who understands your business problem and can:

• Provide on-demand support when you need an extra pair of hands to meet business goals.

• Help with complex integrations (APIs, middleware, third-party tools).

• Guide you on best practices and advanced configurations.

• Act as your trusted Freshservice consultant on demand—without the need to hire a full-time expert.

• Help with complex integrations (APIs, middleware, third-party tools).

• Guide you on best practices and advanced configurations.

• Act as your trusted Freshservice consultant on demand—without the need to hire a full-time expert.